The Croc outsource managed IT services to let staff focus on business growth
The Croc are an award winning Marketing and Advertising company based in London with approx. 65 staff using Apple technology.
Smarter IT Services initial engagement with The Croc was through selling Apple hardware devices for their ever expanding workforce. Smarter IT Services reached out to The Croc and recommended audio visual, communication and networking solutions and carried out some ad-hoc deployment services.
It was entirely obvious that The Croc needed to free up the time for important staff members to focus on their ‘real’ jobs so Smarter IT Services began discussions about outsourcing all of the IT support requirements.
The Croc wanted to out-source all ‘business as usual’ aspects of their IT support including all change requests, patching and updates, new starters’ on-boarding, inventory recycling together with software license management.
Additional provision was made to improve Croc’s endpoint security, cloud collaboration, together with ensuring all service requests were responded to within 30 minutes.
The landscape changed radically due to Covid (August 2020) and a unique service package was discussed and agreed to support a hybrid working policy. With all users working from a combination of home and the office, Smarter IT Services had to quickly adopt new methods to successfully on-board new employees and provide ongoing support, wherever they were working.
We are delighted to say that all users were on-boarded quickly and with virtually no user interaction which enabled Smarter IT Services to provide on-going support services efficiently. We continue to work very closely with The Croc’ stakeholders and continue to provide all their software provisioning, deployment and infrastructure improvements together with all their day to day IT support needs.
"... on a separate note, also wanted to say thank you for your support over the last month or so. I’ve been really impressed with your commitment and responsiveness, and I look forward to continuing working together in 2021!"
Simon Driscoll, Head of Operations - The Croc
 |
Smarter IT Services can assess your current infrastructure and recommend ways to improve your systems providing you with an effective solution that enables your workforce to be more productive and start winning back those lost days – and what’s more the IT health check is free! Start winning back lost days today |
