Small Business IT Support

Small Business IT Support.

Running a small business is challenging enough without IT headaches slowing you down. At Smarter IT Services, we specialise in supporting SMEs in Reading and the Thames Valley, giving you reliable, affordable IT support that fits the way you work. Whether your team uses Macs or PCs, and Microsoft 365 or Google Workspace, we’ve got the expertise to keep everything running smoothly.

Talk to us today about IT support for your small business.

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Entrust Your Small Business IT Support to the Experts.

We know small businesses need IT support that’s flexible, responsive, and jargon-free. That’s why we’ve built our services around the needs of SMEs, from start-ups to growing multi-location organisations. We’re specialists in both Apple and Microsoft environments, so you don’t have to choose.

  • Apple & Mac specialists - perfect for creative teams, marketing agencies, and design-led SMEs.
  • Microsoft 365 experts - seamless setup, migration, and support for the world’s leading business productivity tools.
  • Affordable & scalable plans - pay-as-you-go or fully managed IT services, depending on what your business needs.
  • Local to Reading - fast support across the Thames Valley.

With Smarter IT Services, you don’t get a faceless call centre. You get approachable, local IT support designed for small businesses like yours.
 

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Why Choose Smarter IT for Your Small Business.

Looking for IT support that’s truly built around the needs of SMEs? Here’s how we help small businesses in Reading and beyond get more from their IT:

  • Affordable, predictable costs - clear monthly pricing so you can budget with confidence.
  • Specialist support for both Macs and PCs - ideal for teams using a mix of systems.
  • Faster response times - direct access to our Reading-based engineers, not a remote call centre.
  • Minimise downtime - proactive monitoring to keep your systems secure and reliable.
  • Boost productivity - expert setup and support for Microsoft 365 and collaboration tools.
  • Flexible plans - from ad-hoc support to fully managed IT, scaled to your business needs.
  • Peace of mind - cybersecurity and backup solutions to protect your data.

Our IT Support Services for Small Businesses.

At Smarter IT, we provide end-to-end IT support designed specifically for SMEs in Reading and the surrounding area. Whether your business relies on Macs, PCs, or a mix of both, our team offers flexible, cost-effective solutions that keep your systems secure, reliable, and ready to scale.

From proactive monitoring to day-to-day helpdesk support, we take care of the technology so you can stay focused on running your business. Explore our core services below:

Remote and onsite IT support for small businesses

Remote & Onsite IT Support

Fast, flexible IT help when you need it - from day-to-day troubleshooting to engineer visits at your office. We support both Mac and Windows environments, so your whole team is covered.

Proactive IT monitoring and maintenance services for SMEs

Proactive Monitoring & Maintenance

We don’t just wait for things to go wrong. Our monitoring tools detect potential issues before they disrupt your business, with automated patching and system updates included.

Network and server management support for small business IT

Network & Server Management

From Wi-Fi to file servers, we keep your infrastructure running smoothly and securely. This includes backups, optimisation, and ongoing support to ensure maximum uptime.

Small business IT security and endpoint protection services

Cybersecurity & Endpoint Protection

Protect every device, from desktops to mobiles, with advanced firewalls, antivirus, and endpoint security solutions. Plus, we help implement policies that reduce cyber risk.

Microsoft 365 setup and collaboration tools support for small businesses

Microsoft 365 & Cloud Services

Boost collaboration with expert Microsoft 365 setup, migrations, and support. We also provide advice and management for cloud-based tools to fit your business needs.

IT strategy and infrastructure audits for small businesses

IT Strategy & Infrastructure Audits

Regular IT audits identify risks, inefficiencies, and opportunities. We’ll work with you to align your systems with industry best practice and your long-term business goals.

Cloud backup and disaster recovery solutions for small businesses

Backup & Disaster Recovery

Avoid downtime and data loss with reliable cloud backup and tested recovery plans. If the worst happens, you can get back up and running quickly.

Vendor and software management for small business IT

Vendor & Software Management

We deal with your IT suppliers, internet service providers, software vendors, and hardware partners so you have one point of contact for everything.

IT Helpdesk and direct user IT support for SMEs

IT Helpdesk & Direct User Support

Give your team access to friendly, knowledgeable support. Fast fixes and user support, our helpdesk keeps your staff productive without the downtime.

Get a FREE Consultation.

Get in touch today to discuss your small business IT requirements.

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Small Business IT Support FAQs.

Yes. We’re Apple/Mac specialists and Microsoft 365 experts, so we support mixed environments without any compromise.

Yes. We offer ad-hoc support as well as flexible managed plans, so you can start small and scale when you’re ready.

For managed clients we provide priority helpdesk with rapid remote fixes and on-site visits when needed. Typical first response is within business-hour SLAs; urgent incidents are triaged immediately.

Yes. We primarily support SMEs in Reading and the wider Thames Valley, including Slough, Maidenhead, Bracknell, Newbury and Basingstoke.

Absolutely. We plan and manage migrations, set up security and compliance, and train your team so adoption is smooth.

We combine endpoint protection, patching, email security and backups with best-practice policies to reduce risk and recover quickly if something happens.

We run a light audit, document your setup, agree priorities and SLAs, then deploy monitoring and protection tools. Most SMEs are fully onboarded within days with minimal disruption.

Yes. We provide secure remote access, device management and collaboration tooling so your team can work productively from anywhere.

Pricing depends on users, devices and service level. We keep costs predictable with fixed monthly plans and clear, itemised quotes. Monthly costs start at £24/user/month.

Why Choose Us.

Your success is our priority - we have been providing first class IT support for small businesses for over 30 years.

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QUICK RESPONSE

Average 9 minute response time

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Happy Customers

98% customer satisfaction

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Issues Resolved

100% of our tickets are completed

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On Budget

Expert services delived on budget

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No Tech Talk

All tech talk and jargon removed

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What Our Clients Say...

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"We've been super impressed with the team from Smarter IT Services. It's the first time that we've given over control of our IT to another company and I'm so pleased we did. The team are always quick to respond and free up my time to be able to spend more time running the business. Perfect!"

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“Smarter IT Services provide a very professional and friendly service. We started working with them back in October 2021 and since then they have given us exceptional service. Respond to issues in a very timely manner and dotheir utmost to resolve problems and deal with queries. We could not recomment these guys enough."

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"Smarter IT Services has always provided us with an outstanding service that goes above and beyond. They have the professionalism to listen, the knowledge to understand our requirements and the intelligence to resolve any issues we put their way. Over the years we have built a well-established, well-oiled working relationship which works well."

 

View our case studies

Getting Reliable IT Support for Your Small Business is Simple...

 

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Evaluate
Book a free evaluation of your IT setup. Our Reading-based experts will assess your current systems and highlight opportunities to improve security, efficiency, and cost savings.
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Optimize
We’ll design a support plan tailored for small businesses - whether you need Mac support, Microsoft 365 management, or fully managed IT. Transparent pricing, no long-term tie-ins.
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Manage
Enjoy stress-free IT with unlimited remote support, proactive monitoring, rapid on-site help when needed, and 24/7 system protection.

BOOK YOUR FREE IT EVALUATION

How Can We Help You...

Have any questions? Want to know more about any of our managed IT services or to discuss outsourcing IT... our expert IT consulting team are at hand.

Whether you're a small, medium or large enterprise, with our IT expertise we can tailor our IT services, cloud services and security service to accommodate your business needs whilst enabling innovation, reliability and providing peace of mind.

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